Help and FAQ
You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions:
What times are you open for business?
Our Website is open 24 hours a day, 7 days a week! Office hours are 9.00am to 5.00pm Monday to Friday.
How do I open a Credit Account Facility?
Please contact us on 01233 367369 to discuss credit terms, but usually the first few orders are pro-forma.
Is it safe to enter in my credit card details?
Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page.
What day is delivery due?
The Compostable Cup Company will endeavor to deliver goods within 3 days, but some items may take up to 10 working days from receipt of order due to the sudden influx of orders for compostable products. If you have a date sensitive order, please contact the sales office on the above number and we will confirm availability. Delivery dates are given in good faith and are not guaranteed.
Can I get delivery tomorrow?
Please contact our Sales Office who will be pleased to make arrangements wherever possible.
I may not be available when you try to deliver
Please advise us of any special requirements of delivery when placing your order.
What are your Carriage Terms?
Free delivery for orders requires a minimum order value of over £150 ex VAT. (UK MAINLAND). A delivery charge of £6.95 will be charged for orders with a value of up to £99.99 ex. VAT and £4.95+vat for orders between £99 and £150 ex VAT.
Is it in stock?
Most products shown on our website are normally in stock and can be delivered direct from the manufacturer, however from time to time they do run out of stock, but it isn't normally long before they have stock ready to send out again.
Can I see a Representative?
The Compostable Cup Company has representatives working within the south East of the UK. Please contact our Sales Office who will be pleased to make arrangements for you to see a representative local to your area.
Can I have a sample?
Please contact our Sales Office, who will be pleased to discuss your requirements.
If I order more cases, do I get a better price?
If your order is of a considerable size please do not hesitate to contact our sales team who will be happy to look at your order to see if we can better any prices.
Your prices do not seem competitive!
We always endeavour to offer our products at competitive prices. If you feel we have been over charging or our prices seem unreasonable please contact our sales team who will be happy to discuss this further.
I've had the wrong goods delivered, what should I do?
Please contact our Sales Office who will be pleased to make arrangements to exchange them.
I am unhappy with the goods you have sent me
Please contact our Sales Office who will be pleased to discuss this with you to resolve the issue.
The goods you have sent me are damaged
Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited.
The goods do not seem to be the same as the last time I ordered them
Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change.
What is your returns policy?
The Company does not operate a sale or return policy and will therefore not accept returns of Goods unless agreed by the Company in writing. Goods ordered in error by a Customer cannot be returned to the Company unless the Company agrees and the Customer agrees to pay a reasonable restocking fee to cover the Company's administrative and other costs incurred in accepting the returned Goods.